Shipping Policy
Thank you for choosing Bio-Chem Nova® for your research and development needs. We are committed to providing safe, discreet, and prompt worldwide delivery. Please read our shipping policy carefully.
Shipping Destinations
We ship worldwide to most countries. However, due to legal restrictions, we may not be able to ship to certain locations. Please contact us if you have any questions about shipping to your country.
Shipping Methods
We offer several shipping methods to meet your needs:
- Standard Shipping: Our standard shipping option provides reliable delivery within a reasonable timeframe. Delivery times vary depending on the destination.
- Express Shipping: For faster delivery, we offer express shipping options. These options provide expedited delivery with tracking information.
- Discreet Shipping: We understand the sensitive nature of our products. All orders are shipped in discreet packaging to protect your privacy.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping destination, and the shipping method selected. You can view the shipping costs during the checkout process before placing your order.
Processing Time
Orders are typically processed within 1-3 business days. Once your order has been processed, it will be shipped according to the shipping method you selected.
Delivery Time
Delivery times vary depending on the shipping destination and the shipping method selected. Estimated delivery times are provided during the checkout process. Please note that these are estimates and actual delivery times may vary.
Tracking Information
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the progress of your shipment online.
Customs and Import Duties
International orders may be subject to customs duties and import taxes. These charges are the responsibility of the customer. Please check with your local customs office for more information.
Lost or Damaged Shipments
If your shipment is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as quickly as possible.
Address Accuracy
It is your responsibility to provide accurate shipping information. We are not responsible for orders that are delivered to the wrong address due to inaccurate information provided by the customer.
Restricted Products
Due to legal restrictions, we may not be able to ship certain products to certain locations. It is your responsibility to ensure that the products you are ordering are legal in your country.
Contact Us
If you have any questions about our shipping policy, please contact us at [insert contact email address here].