Thank you for shopping at Bio-Chem Nova®. We strive to provide high-quality products and excellent customer service. Please read our refund and return policy carefully.
Due to the nature of our products (peptides, growth hormones, steroid powders, and research chemicals), we generally do not accept returns. However, we understand that exceptions may be necessary. Returns will be considered only in the following cases:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact email address here].
The following items are non-refundable:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error.
Orders can be cancelled within 24 hours of placement. After 24 hours, orders may have already been processed and shipped, and cancellation may not be possible. To cancel an order, please contact us immediately at [insert contact email address here].
If you have any questions about our refund and return policy, please contact us at [insert contact email address here].
